Sign inDownload

Delete your Zenzey account

Zenzey is an app by Dustkey LLC. You can delete your account whenever you want, from the app or by writing to us.

From the app

  1. Open Zenzey and go to Profile.
  2. Tap Delete my account and confirm.

Deletion is immediate and can't be undone. You get an email confirming it.

Without the app

If you already uninstalled it, write to info@dustkey.com from the email you sign in to Zenzey with, with the subject "Delete my account". We delete it and reply once it's done.

Delete just part of it, keeping the account

  • A session. Swipe the session in the history and delete it. The audio, the transcript, the recap, the clips, the photos and the shared link all go.
  • A session's audio, keeping the recap. Open it and tap Delete the audio and keep the recap.
  • App errors and usage. In Profile, turn off Share errors and usage. From that moment the app sends nothing.

For anything else —errors and usage already sent, your photo, your name— write to info@dustkey.com saying what you want deleted, and we reply once it's done.

What gets deleted

  • Your account and profile: email, name and photo.
  • All your sessions: any remaining audio, the transcripts, the recaps, the clips of each song and the photos.
  • The links you shared recaps with, which stop opening.
  • Your place in the bands you were part of, and any band left with nobody in it.
  • The record of the emails Zenzey sent you.

The copy the app keeps on your phone goes away when you uninstall it or delete each session.

What is kept

If you had a subscription, the purchase record is kept by the store you paid through (Google Play or the App Store) and by RevenueCat, which manages subscriptions, under their own policies. That record contains no audio, recaps or photos.

Deleting your account doesn't cancel your subscription. Cancel it first in the store: on Google Play, from Subscriptions; on iPhone, from your Apple account settings.

If you were sharing app errors and usage, whatever had already been sent stays in PostHog tied only to a number that, once the account is deleted, no longer belongs to anyone: it can no longer be linked to your email or your name. If you want it deleted anyway, ask in the same email.

Everything else Zenzey handles, and for how long, is in the privacy policy.